Complaints Procedure

1. talk to the us first

First, notify us that you’re unhappy and give us a chance to put things right by calling 01296 394530.

2. make a complaint to the financial ombudsman

Should you still be unhappy you can make a complaint to the financial ombudsman by filling out a form online or calling them, the link and phone number is below.

You phone us on 0800 023 4567.

https://help.financial-ombudsman.org.uk/help